To Our Clients & Friends: Welcome to our new weekly series entitled “Helping Entrepreneurs Succeed.” Each week, we post a short video interview of a successful entrepreneur, investor or business/thought leader on a variety of topics to help entrepreneurs succeed.
This week, we present Tony Hsieh, the CEO of Zappos. In this interesting speech, Tony discusses (i) the history of Zappos, (ii) customer service and the “wow” experience and (iii) the importance of company culture. I hope you enjoy it. Thanks, Scott